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SUPPORT
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RETURN & EXCHANGE POLICY
At Julietta, many of our pieces are made-to-order, which means we are unable to offer returns on these items. However, if you are not completely satisfied with your purchase, we offer store credit for eligible returns.
Return & Exchange Eligibility
- Returns and exchanges must be requested within 7 days of receiving your order by emailing hello@shopjulietta.com.
- Items must be unworn, unwashed, and undamaged, with the original tags and return sticker intact. If the sticker has been removed, the item is not eligible for return.
- Once received and approved, store credit will be issued for the full purchase price of the item. Store credits are valid for 1 year from the date of issue.
- If you’d like to exchange for a different item, please email us at hello@shopjulietta.com, and we’ll do our best to accommodate your request based on availability.
Non-Returnable Items
We do not accept returns for items that show visible signs of wear, including:
- Chipped, cracked, or broken pearls, shells, or gemstones
- Bent, twisted, snapped, oxidized, or faded-plating pieces
- General wear and tear
- All sale items are final sale and cannot be returned or exchanged.
Shipping & Processing
- Initial shipping fees are non-refundable, and customers are responsible for all return shipping costs.
- Julietta is not responsible for items lost or damaged in transit. Once the return has been shipped, it is the customer’s responsibility.
- When sending an item for exchange, please include the original packing note from your order.
- Once received, returns will undergo a quality control check before approval.
- Exchanges take up to 10 business days to process.
You will receive an email confirmation once your exchange has been processed or your store credit has been issued.
For any questions or assistance, please reach out to us at hello@shopjulietta.com.
